When Administrators delete student accounts, the accounts are archived for 90 days. During this time, student accounts can be reactivated if fewer than 90 days have passed since the account was deleted or the Student IS exactly matches what was previously in the account.
Upon reactivation, all other data fields remain the same if they match what was previously in that student's account. If they are different, the new data overrides the previous data.
Both Teachers and Administrators have permission to create student accounts. To reactivate deleted student accounts (fewer than 90 days), follow the instructions for adding new student accounts:
- Log in to https://api.imaginelearning.com/signin.
- Click Users & Classes/Groups in the Product Portal.
- Click Add, then select Add Student.
- Complete the fields on the Details tab. Click Continue.
- Select Traverse on the Product Access tab. Click Continue.
- The Product Settings tab allows new selections for default overrides.
- To save the new student account and exit the Add Students modal, click Save at the bottom of the tab.
- To save the new student account and add another, click Save & Add Another at the bottom tab, then repeat the steps to Add Student.
- The new student(s) now appear in the list on the Students tab. Click the three dots if you need to edit or delete a student’s account.
For assistance in resolving any errors or difficulties with the rostering process, please contact Imagine Learning Support at 866.457.8776 or support@imaginelearning.com.