Traverse: Sending password reset emails for educators

In addition to viewing, editing, and deleting educator accounts in the products listed above, Administrators can also send password reset emails for educators in their organization. By following the instructions in the email, educators can create a new password.

For security reasons, Administrators are unable to view an educator’s current password or create/assign a new password on the behalf of someone else.

To send password reset emails
Password reset emails can be sent individually or to multiple recipients simultaneously.

Send a password reset email to an individual educator:

1. Log in to https://api.imaginelearning.com/signin. Click Users & Classes/Groups.
2. On the Educators tab, click the three dots to the right of the applicable educator. Choose Send Password Reset Email.
3. A confirmation will appear at the bottom of your screen that the password reset email was sent to the educator. The recipient should then follow the reset password instructions noted in the email.

Send bulk password reset emails:

1. Log in to https://api.imaginelearning.com/signin. Click Users & Classes/Groups.
2. On the Educators tab, check the checkboxes to the left of the names of the educators who need password reset emails.
3. Click the arrow in the Bulk Actions dropdown menu. Select Send Password Reset Email.
4. A confirmation window will open. Click Yes, Send Emails.
5. A confirmation will appear at the bottom of your screen that the password reset email was sent to the educator(s). Each recipient should then follow the reset password instructions noted in the email.

For assistance in resolving any errors or difficulties with the rostering process, please contact Imagine Learning Support at 866.457.8776 or support@imaginelearning.com.