What is a reset?
A reset is the process of preparing returning customers for a new school year.
- Resets must occur at the district level, which triggers a concurrent data reset of all schools within the organization/site code.
- Automated nightly import syncs will not be automatically paused on the reset date.
When a reset occurs, the following are retained:
- Automated classes/groups (however, manually created classes/groups are deleted)
- All educator accounts
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Student accounts
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- Student accounts that were created via automated sync are not updated or edited in any way.
- Manually created student accounts will be modified as follows:
- Each student's rostered grade level is advanced by one grade. Students in Grade 12 will be archived.
- Manually rostered students’ product access will be verified.
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Reset Window
Beginning May 1, 2025, the yellow banner at the top of the Product Portal will let you know which date your organization has been automatically assigned. From this banner, District Administrators can select a different date, if preferred.
District Administrators have the option to change the assigned date to any non-holiday weekend between June 1 and October 1, 2025. The date selected must be at least two (2) days in the future. If your district has products listed in the Imagine Learning Product Portal in addition to Traverse, reset dates must be the same.
If your school does not have a corresponding District Administrator account, please reach out to your Customer Success Manager (CSM) or contact Imagine Learning Product Support for assistance at 1.866.457.8776 or support@imaginelearning.com.
Recommendations on Changing Your Reset Date
- Leave the reset date as assigned if both your school year and summer school session end before this date. If your school year and/or summer school session end after your assigned date, select a date soon after they both conclude (but before your new school year begins).
- Allow at least two (2) weeks between your reset date and when you want to start using the product. This will give you sufficient time to roster your students.
- For districts that want a reset date after October 1, please contact your Customer Success Manager (CSM).
District Administrator Instructions to Change the Reset Date
Before proceeding, please note that the Reset Date applies to all products in the Product Portal and all organizations/schools within your site code.
- In the yellow banner at the top of the Product Portal, click Change Reset Date.
- In the calendar, available reset dates are in black; weekends and holidays are in gray. Select a new available date; click OK.
- The schools impacted by your new reset date are listed. Review them and click Save. The new date appears in the banner at the top of the Product Portal. All educators in your organization will see the new date upon logging in to the Product Portal. However, only District Administrators will be able to change it.
- After the reset takes place, the banner text changes to “Your organization was reset on [date].” The banner will display for two (2) weeks after the reset for all educators and administrators.
What data is archived/deleted/retained?
The table below illustrates action taken to each type of data during the reset.
| Data | Action Taken for Data Reset |
| Student Accounts |
Retained.
Student accounts that are archived and re-rostered with the same student ID within 90 days are connected to their previous account. If student accounts are archived for over 90 days, their account is deleted. |
| Educator Accounts |
Retained. Recommendation: Remove educators no longer with the organization or using the program. This will prevent unauthorized users from logging in and viewing student information. |
| Groups |
Manually created classes/groups are deleted; automated classes/groups are not updated. |
| Organizations (schools and districts) | Retained. |