Note
This article applies to the following products:
- Dragonfly
- StudySync
- Traverse
This article will apply to Twig Science Elementary and Twig Science Middle School in 2027. For 2026 reset procedures for Twig Science, refer to Twig: 2026 End-of-year reset procedures
What is a reset? | What data is archived/deleted/retained? | Reset window | Changing your reset date
What is a reset?
A reset is the process of preparing returning customers for a new school year. It allows for new assessment windows to be set and for growth and usage reports to display correctly.
Caution
Resets must occur at the district/site code level, which triggers a concurrent data reset for all schools within the organization/site code. The selected reset date applies to all products listed at the top of this article simultaneously.
The automated nightly import syncs will NOT be automatically paused on the reset date.
When a reset occurs:
- Student accounts are retained.
- Student accounts that were created via automated sync are not updated or edited in any way.
- Manually-created student accounts will be modified as follows:
- Each student's rostered grade level is advanced by one grade, except for students in Grade PreK and students in Grade 12. (To advance PreK students to Kindergarten, update their accounts AFTER the reset occurs. Students in Grade 12 will be archived.)
- Product access for manually-rostered students will be verified. If a student's rostered grade is outside the range of allowed grades for a particular program, the student's product access will be removed.
- Manually-created classes/groups are deleted; automated classes/groups are not updated.
- All educator accounts are retained.
What Data is Archived/Deleted/Retained?
Refer to the following product-specific information:
Reset Window
Beginning May 1st: The yellow banner at the top of the Product Portal lets you know which date your organization has been automatically assigned. From this banner, District Administrators can select a different date if they prefer.
If the 2026 date doesn't suit this year's needs, District Administrators* have the option to change their assigned date to any non-holiday weekday between June 1st and October 1st. The date selected must be at least 2 days in the future.
The reset date applies to all products listed at the top of this page. Different reset dates for different products within the Imagine Learning Product Portal are not allowed.
*Schools that do not have a corresponding District Administrator account should reach out to their CSM or Imagine Learning Product Support for assistance.
Changing your reset date
Recommendations
- Leave the reset date as assigned if your school year and summer school session both end before this date. If your school year and/or summer school session end after your assigned date, select a date soon after they both conclude (but before your new school year begins).
- Allow at least 2 weeks between your reset date and when you want to start using the products. This will give you sufficient time to roster your students.
- Districts that want a reset date after October 1st should contact their Customer Success Manager (CSM).
- If your organization also uses other products in the Imagine Learning Product Portal (such as Imagine MyPath, Imagine+ Assessment, or Imagine Language & Literacy), the date you chose will automatically apply to these product(s) as well. If there are different administrators for these products, be sure to coordinate with them if you change your reset date.
- If your organization uses Imagine Math and/or Imagine Math Facts, the reset date will not automatically be the same as the products listed at the top of this article, However, we still recommend establishing the same reset date across both the Product Portal and the Imagine Math suite. This facilitates a uniform experience for both teachers and students.
To change the reset date:
- In the yellow banner at the top of the Product Portal, click Change Reset Date.
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In the calendar, available reset dates are in black, while weekends and holidays are in gray. Select a new available date and click OK.
Caution
The reset date applies to all products in the Product Portal and all organizations/schools within your site code.
- The schools affected by your new reset date are listed. Review them and click Save.
The new date appears in the banner at the top of the Product Portal. All educators in your organization will see the new date when they log in to the Product Portal, but only District Administrators will be able to to change it. - After the reset takes place, the text in the yellow banner will change to "Your organization was reset on (date)." The banner will display for 2 weeks after the reset for all teachers and administrators.